Below is a list of Frequently Asked Questions (FAQ's). Should you have additional questions, please feel free to contact our administrative staff by calling 910.592.6451 or via email at email@example.com.
Question: How do I reserve a date with the Sampson County Exposition Center?
Answer: To reserve a date at the Sampson County Exposition Center individuals must complete a lease agreement and provide the applicable refundable security deposit. Lease agreements generally take approximately 30-45 minutes to complete. Appointments to rent the facility may be made Monday through Friday from 8:30 am until 4:30 pm. Rental Clients must be 21 years of age and present a valid driver's license. (To avoid unnecessary or long wait times, clients are encouraged to contact the staff of the Expo Center to arrange an appointment.)
Question: Will I lose my deposit if I should cancel my event?
Answer: If an event is canceled more than 90 days prior to the event date a full refund will be issued. If the event is canceled 90 days or less to the event date no refund will be issued.
Question: Who provides set up of tables and chairs?
Answer: The staff of the Sampson County Exposition Center provides set up of tables and chairs per your instructions. Room set-up information must be provided to the Exposition Center staff a minimum of 14 days prior each scheduled event.
Question: When is payment for the use of the facility due?
Answer: Payment in full for the use of the facility is due 14 business days prior to the event date. Payments should be made by 4:00 pm.
Question: What time may I enter the facility for my event?
Answer: For most events the time a client may enter the facility is as follows. Monday through Friday 8:00 am, Saturday and Sunday 10:00 am. Special circumstances may alter this schedule, please confirm your official start time in advance.
Question: What time must I vacate of the facility?
Answer: All events must conclude by 12:30 am. However, strike and clean up is allowed until 2:00 am provided no guests allowed. Clients whose events run past this time will forfeit their security deposit. Clients not vacating the facility by 2:00 am will also forfeit their security deposit.
Question: Do I have to clean up the space I use?
Answer: Yes! We strive to keep rental fees as low as possible; therefore, unless otherwise contracted in advance clients are responsible for removing all items associated with their event at the conclusion of the event. The Sampson County Exposition Center provides trash bags, brooms and mops as needed. Clients are responsible for placing trash generated in the dumpsters located outside at the rear of the facility.
Question: Can I leave items or decorations over night?
Answer: No, all items, food and decorations that are related to your events MUST be removed at the conclusion of the event. Additional fees or charges will be accessed to your event should the Exposition Center staff be required to remove such items. The Sampson County Exposition Center does offer Cleaning Services on a quoted basis, contact Exposition Center staff for details.
Question: How much cleaning am I required to perform?
Answer: The general policy is to leave the space as you found it prior to your event. Clients must remove all trash and food items from the facility. Major food and liquid spills are to be cleaned prior to vacating the facility. Brooms and mops are provided for you use. (Specific kitchen guidelines apply, please see facility guidelines for more information). Should you hire an outside caterer or if your event is self-catered by family and freinds, please make sure that they are aware of ALL policies regarding facility and kitchen use and cleaning prior to the scheduled event. It is required that all kitchens be swept and mopped prior to vacating the facility. All kitchens service carts and counter tops are to be cleaned likewise. Make sure all food items are removed from all refrigerator and freezers.
Question: What is an Event Manager and why is an Event Manager required?
Answer: Event Managers are staff members assigned to work all events held after 5:00 pm Monday-Friday, Saturdays, Sundays and Holidays. Event Managers provide clients with access to the facility and work to insure that client’s needs are met and that all guidelines and policies are observed. They provide assistance with by opening and closing the facility and provide expertise in many areas to insure that you have a successful event.
Question: Do I need Security Personnel?
Answer: Security Personnel are required for specific type events. The Sampson County Board of Commissioners Security Officers requires security personnel for all dance events and for events where alcohol is served or allowed. The Executive Director of the facility has been given authority to require Security Personnel at other types of events as deemed best in the interest of the public safety and for the protection of the facility and event attendees. Security Personnel have the authority to remove any patron displaying disorderly conduct without recourse.
Question: When will I receive my Refundable Deposit?
Answer: Refundable Deposits are issued provided that all guidelines have been followed and no additional charges are required as the result of a client’s event. Refund Checks are issued by the Sampson County Finance Office and are made on the 10th day of the month following an event.
If you should have other questions, please call 910.592.6451.